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Medical Media Terms of Service, Privacy Policy and Acceptable Usage Policy

The information presented on this website is provided as is and without guarantee. All information is kept up to date as much as possible, however please call Medical Media on 0845 1260900 for up to date prices and current offers.

All website design will remain the property of Medical Media until paid for in full. Medical Media transfer ownership of the website design and all Intellectual property rights over to the client upon final payment. Intellectual property rights included are any intellectual property rights generated for a Medical Media client, including, but not limited to trademarks, drawings, diagrams, design, artwork, photographs, digital photographs, Standard HTML, ASP code, database coding and JavaScript, work manipulated on behalf of a Medical Media client, work commissioned by a Medical Media client, passwords, access codes, & flash code specific to the Medical Media clients website, will remain the property of Medical Media.

All website content is to be provided by the client, and no responsibility is taken by Medical Media for any images or text displayed on the website, that subsequently has existing copyright associated with it, that may cause grievance with the original owner. All images supplied must be in a standard GIF, PSD, PNG or JPG format and must be able to be read in Adobe Photoshop or Adobe Fireworks. Any images or photographs supplied by Medical Media will be provided and sourced from what we believe to be reputable sources in good faith. Any infringement of copyright resulting from this will be the responsibility of the client.

Medical Media reserve the right to charge Late Payment Interest, on all overdue invoices. This will be calculated at the daily rate of the Bank of England + 8%.
Any hosting space for the website, reserved for the client, will remain the property of Medical Media.
Please note all accounts beyond our credit terms will be passed to our debt collection agency. All accounts, without exception, will be subject to a surcharge of 20% plus vat to cover our costs in recovery. These accounts will also be subject to any legal costs incurred in obtaining settlement.
Medical Media cannot be held responsible for any virus that may be passed on to any computer from the web server, or by email.

Medical Media cannot guarantee web server security, and cannot be held responsible for any loss, or misuse by third parties, of any data that is captured and/or stored on the web-server, even using SSL encryption. Medical Media will register all clients' websites with some search engines, but cannot guarantee inclusion, and/or rankings within any of these search engines. It is the responsibility of the client to register more regularly if required, unless specified on the order. All prices quoted in any proposal are valid for 28 days from date of proposal. Project timescales quoted are an estimate only and cannot be guaranteed.

Prices do not include any hardware or software that may be required, unless specified on the order, and do not include any visits requested by the client to configure any hardware or software on the clients equipment. The price to purchase fonts specified by the client will be chargeable over and above any contracted development fee.

Medical Media will endeavour to host the website on a 24 hours a day basis, through a partnership with a professional web hosting company, but cannot be held responsible for any downtime of the web server, or other equipment, connected to the Internet, which causes the clients website to be off-line for any reasonable amount of time, or causes loss of revenue on an e-commerce enabled website. This is applicable to website hosting and any email accounts and email forwarding. Medical Media will not be held responsible for any problems arising from the clients own email account and Internet service provider (ISP) and cannot be held responsible for any software or hardware problems on the clients equipment.

In order to begin the design process the client will be invoiced 50% of the total web site design fee as a deposit. The remaining 50% will be invoiced when either: the website is completed and launched, or at 90 days from the date the deposit payment if the site is not completed as a result of the content not being supplied by the client. Medical Media do not accept any responsibility for consequential loss incurred by any 3rd party as a result of the failure of any products or services supplied.

Medical Media payment terms are within 28 days. The client agrees to pay an ongoing maintenance and re-hosting fee if the client wishes Medical Media to host and maintain the site on an ongoing basis. This fee covers annual re hosting, registration with the search engines, site statistics, Email configuration, database administration pages and maintenance of the web site where applicable. The ongoing monthly maintenance and support charges are effective from date of deposit payment. Three months written notice is required to terminate the contract. If the client terminates the contract with Medical Media and requires a copy of the site for future use, then a charge to be negotiated based on site complexity will be incurred by the client. Any sites using integration into our databases and or web site admin systems cannot be supplied to the client as their functionality is dependent on integration into the Medical Media system. FTP access to servers will not be granted to clients accept in exceptional circumstances.

Medical Media reserves the right to remove the clients web site from the internet, and suspend any Email services if the clients account is in arrears. 7 days notice will be given in writing before web site removal, and Email suspension. A reconnection fee will be charged in order to restore service.

Medical Media reserves the right to remove the clients web site from the internet, and suspend any Email services if the clients account is in arrears. 7 days notice will be given in writing before web site removal, and Email suspension. A reconnection fee will be charged in order to restore service.

Domain Names & Hosting

Domain names managed by Medical Media remain the property of the client. The client will appear on the domain registry as the domain owner. If a client cancels a maintenance/services and support contract with Medical Media, the ongoing management of the domain name becomes the clients' responsibility. If the client does not instigate the transfer of the domain to their own control then Medical Media will assume that the client no longer requires the domain name and Medical Media may assume ownership. Any domain names registered on behalf of the client will remain the property of Medical Media unless the client requests in writing that the domain be transferred. Medical Media will then follow the instructions of the client to transfer the domain out. A transfer fee may be required (usually around £50) to cover administration and cover Medical Media costs.

Domains purchased by Medical Media for use in SEO Services will remain the property of Medical Media.

Website Hosting customers must comply with Medical Media's Acceptable Use Policy (AUP) at all times.

No illicit or pornographic material is allowed on any website hosted on behalf of Medical Media. Medical Media will inform the relevant authorities if any such material is discovered.

Spam / Unsolicited Mass E-mail
The sending of unsolicited commercial email (SPAM) through our web servers promoting any web site, or via third party web servers promoting a web site hosted by us, can result in the suspension or termination of the client's web hosting account, without refund. Mailing lists may be operated as long as individuals choose to subscribe to receive mailings via clear 'double opt in' methods and a strict removal procedure is published in all mailings. 'Safe lists' and other advertising related mailing lists may not be operated. Any complaints received are taken seriously and will be investigated.

Please refer to the Acceptable Use Policy (AUP) for further details.

Data Protection

The confidentiality of your information is very important to us. To this end, we fully comply with Data Protection legislation and Medical Confidentiality Guidelines including GDPR regulations. Please be aware that information submitted to us over this website is normally unprotected until it reaches us. Users are requested not to send confidential details or credit card numbers, for example, by email, unless specifically requested by us. The remainder of this statement is made by us in light of the requirements of the Data Protection Act 1998, and our responsibilities to you as a "data controller".

Please read this page carefully. If you do not agree with the contents of this statement, do not submit any personal data to us.

Domain Names

Your use of this website and your submission of any personal data to us, shall constitute your consent to allow us to process your personal data in accordance with the terms of this policy.

For the purposes of this policy, "personal data" means any personal information (including sensitive personal data) that is capable of identifying you. This information may include your name, address, telephone number, fax number or e-mail address

Data Removal

If you have submitted your personal data, and later decide that you would like us to discontinue processing your personal data, you can choose to have this data deleted.

To opt-out, please send an email with the subject "Data Removal" to us at info @ specifying the processing activities you would like us to refrain from. Upon receipt of your email, we shall discontinue processing your personal data and delete/destroy all instances of personal data relating to you.

Personal information which may be collected via this website

Personal data may be requested by us, or voluntarily forwarded by you through one of several electronic mail hypertext links or contact forms, present in the body of this website. We can only process your personal data if you give your consent to do so by ticking the relevant "I consent" tick box on form submissions.


In order that we can monitor and improve this website, we may gather certain information about you when you use it, including details of your domain name and IP address, operating system, browser, version, and the web site that you visited prior to our site. We may do this by way of a "cookie".

A cookie is an element of data that our website can send to your browser, which may then store it on your system.

Cookies allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our website. We use cookies so that we can give you a better experience when you return to our website.

Most web browsers automatically accept cookies. You do not have to accept cookies, and you should read the information that came with your browser software to see how you can set up your browser to notify you when you receive a cookie.

Any disablement of the cookies function may hinder some of the website functionality, for which we shall not be responsible.

Use of personal data

The personal data collected by us from you, may be utilised by us to:

  • process any orders and payments.
  • provide Quotations
  • administer any account you may have with us from time to time.
  • notify you about enhancements to our services such as: functionality changes to the website, new services and special features, and offers or competitions we think you will find interesting.
  • market our products and services.
  • contact you by mail, telephone, email, text message, or any other reasonable method.

Disclosure and use of your personal data by third parties

We DO NOT disclose your personal data to any third parties or organisations for marketing purposes.

We may also disclose information to legal and debt recovery representatives for debt collection and debt tracing purposes.

We may also disclose personal data if required to do so by law or in the good-faith and belief that such action is necessary to:

  • conform to the edicts of the law or comply with legal process served on us;
  • protect and defend our the rights or property;
  • act under exigent circumstances to protect the personal safety of other users of the website or the public.

Data security

We always take appropriate measures to safeguard the personal data we hold from unauthorised access or improper use.

We operate a strict internal security policy with which our employees must comply as a condition of their employment with us.

Medical Media ( is a business based in Hertfordshire, England, and is therefore governed by English law. This is still applicable for anybody who can view the website in any other country, and / or has contact with Medical Media by any other means of communication such as electronic mail, fax or post, without necessarily having viewed the website (


Acceptable Usage Policy

It is a requirement of the Medical Media Terms and Conditions that all users of its network or services accept and adhere to Medical Media's Acceptable Use Policy (AUP) for Internet Access. Medical Media may change this policy to include changes in the law or in the acceptable practice of internet use and reserves the right to make such changes without notice and whenever required. All our users are responsible for ensuring that they have read and understand the current policy.

Compliance with this AUP is a contractual requirement. If you fail to observe the terms of this policy your account or service may be liable to termination or suspension. In the event that an account is suspended, Medical Media may be prepared, at its sole discretion, to restore the account on receipt of a written statement that the user will not commit any further abuse of the service. Any charges to re-instate service will be passed on.

Medical Media's relationship with its clients, its partners and other network providers depends on responsible conduct from all users. MEDICAL MEDIA will not hesitate to protect itself and other clients and networks should any form of abuse be found to be occurring.

Use of Networks and the Internet:

  • Email
  • Web usage
  • Cloud
  • Abuse of Medical Media services

You must not use the service for the transmission of illegal material. The user agrees to refrain from sending or receiving any materials which may be deemed to be offensive, abusive, indecent, hard-core or paedophile pornography, defamatory, obscene, menacing or otherwise as prohibited by current and future statutes in force.

Illegal use also includes where we are unable to provide services which are prohibited by current and future applicable statutes regarding sanctions.

The user agrees to refrain from sending or receiving any material which may be in breach of copyright (including Intellectual Property Rights), confidence, privacy or other rights. If you are in any doubt as to the legality of what you are doing, or propose to do, you should either take independent legal advice or cease that usage.

You should be aware that the storage, distribution of or transmission of illegal materials may lead to investigation and possible prosecution by the relevant authorities.

You must not gain or attempt to gain unauthorised access to any computer systems for any purpose. In addition to being a breach of this AUP, such action may lead to criminal prosecution under the Computer Misuse Act.

You must not send data to the internet using forged addresses or data which is deliberately designed to adversely affect remote machines (including but not limited to denial of service (DDoS), worms and viruses, trojans and ping storms).

You must ensure that local PCs and network connected servers are not configured to allow open relay and must not participate in the sending of unsolicited bulk email (commonly referred to as 'spam' ,'UBE','UCE' ).

You are prohibited from running 'port scanning' or other software intended to probe, scan, test the vulnerability of or access remote systems or networks except in circumstances where the remote user has given express permission for this to be done. Medical Media may ask for evidence of such permission.

You may not divulge your network passwords to third parties and should take all reasonable steps to ensure that such information remains confidential.


Sending and receiving email involves the same responsibilities and approach as would be used when sending or receiving any other form of communication - written or printed mail, fax, telephone call etc. Most users fully understand what would be considered appropriate and acceptable when communicating with others and apply these considerations to their use of email. There are occasions when some users send mail or engage in online communication that others consider unacceptable - generally regarded as abuse by the online community.

If you find it difficult to determine what might be considered 'abuse' with online communication you should realise that, in general terms, anything that might be unacceptable, and possibly illegal, in other forms of communication will be equally unacceptable and possibly illegal online.

You should not send emails that might cause annoyance, inconvenience or anxiety to a recipient. You should not send any emails likely to cause distress or any material which is offensive, indecent, obscene, menacing or in any way unlawful.

You must not use Medical Media mail services or network to send email to any user who does not wish to receive it.

You must not use Medical Media mail services or network to send unsolicited email, in bulk (commonly known as 'spam') or individually.

You must not use Medical Media mail services or network with intent to deprive others of service ('mail bomb').

You must not use false mail headers or alter the headers of mail messages in such a way as to conceal the identity of the sender.

You must not use any email address that you are not authorised to use.

You must ensure that any email servers connected to the Medical Media network and operated by you are not configured to allow 'open relay'. Customers who abuse the Medical Media email service will be notified that their behaviour is unacceptable and may have their accounts suspended, terminated or blocked.

Medical Media reserves the right to restrict or block internet traffic to or from a Customer server, without prior notification, in the event of a failure to abide by the published terms of the Acceptable Use Policy. This may include, but not exclusively, the transmission of unsolicited email or the presence of an open mail relay.

If a customer account or service is suspended or blocked due to abuse, then service may be restored at Medical Media's sole discretion and generally will only be restored on receipt of a written assurance of future compliance with this Policy and on payment of an administrative charge for restoration of service.

Web Usage

Web usage includes the use of web space provided with client accounts, web hosting on Medical Media servers and the use of web services and space on customer colocated servers.

Medical Media cannot and does not proactively monitor content on any web space maintained by customers (whether customer space, web hosted or colocated services) and cannot and does not guarantee that such sites are free of illegal content or other materials that may be considered unacceptable.

You undertake sole responsibility for the content of web pages owned and or operated by you - whether on client pages, web hosted space or collocated servers - within the Medical Media domain or other domains hosted within the Medical Media network. You undertake sole responsibility to ensure that all materials on any web site owned or operated by you contains material that you have created or have permission to use.

You undertake sole responsibility for any dispute involving Copyright or Intellectual Property Rights associated with your site or service.

You must not use your website or web service to promote or distribute any material or content that is illegal (under any current or future legislation). You should be aware that the internet is a global communications network and what may be legal in the UK may be illegal elsewhere and leave you liable to prosecution in another country. Medical Media may undertake investigation of content services if potential abuse is brought to its attention and reserves the right to remove any web page on our servers at any time and for any reason.


You may not use any shared system provided by Medical Media in a way that unnecessarily interferes with the normal operation of the shared system, or that consumes a disproportionate share of the resources of the system. For example, we may require you to repair coding abnormalities in your Cloud-hosted code if it unnecessarily conflicts with other Cloud customers' use of the Cloud.

You may not store on or via the service illegal material. You agree to refrain from storing any materials which may be deemed to be offensive, abusive, indecent, hard-core or paedophile pornography, defamatory, obscene, menacing or otherwise as prohibited by current and future statutes in force.

Abuse of Medical Media Services - Action by Medical Media

Please address all complaints about abuse of Medical Media services to info @

Medical Media reserves the right to investigate suspected or potential abuse of its Acceptable Use Policy. If we become aware of possible abuse, either through our own investigations or through referral by another user or by a third party, we may begin an investigation that may include gathering information from all potential parties and materials on our servers. Medical Media reserves the right to suspend accounts or access during such investigations and/or to remove materials from servers (on a temporary or permanent basis). All actions will be determined on an individual basis and will not be taken to form any precedent.

Medical Media customers who engage in abuse of the network, the cloud and/or the internet will be notified that their behaviour is unacceptable and may have their accounts suspended or terminated if such abuse continues. If a customer account or service is suspended or blocked due to abuse, then service may be restored at Medical Media's sole discretion and generally will only be restored on receipt of a written assurance of future compliance with this Policy and on payment of an administrative charge for restoration of service.

All Medical Media users acknowledge that Medical Media may be required by current or future legislation to access, store, copy or otherwise Customer data stored within or transmitted by our service. By accepting this Acceptable Use Policy you expressly agree that we may access and use your personal data or other account information in connection with any such investigation and may disclose such data to any third party who has a legitimate interest in the data, investigation or outcome.

Medical Media reserves the right to terminate service, with immediate effect and without further obligation or liability to Customers, as required by any law enforcement authority or by the Courts of the United Kingdom.

Regulation of Investigatory Powers

Medical Media undertakes to take action required under the provisions of the Regulation of Investigatory Powers Act and will fully cooperate with the appropriate UK authorities.

Contact Us

Medical Media
Business & Technology Centre
Bessemer Drive
Hertfordshire, SG1 2DX

Tel: 0845 1260900
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